The Welsh Ambulance Service was established in 1998, with NHS Direct Wales becoming an integral part of the Trust in April 2007. Our service covers the whole of Wales, about 8,000 square miles, and a population of around three million.

We provide two types of service – unscheduled care and planned patient care services, in addition to telephone and web-based advice services through NHS Direct Wales (NHSDW). Our unscheduled care services (Emergency and Urgent Care Services) provide support to patients with conditions that range from those which are immediately life threatening, through to minor injuries. Our planned patient care service (Non-Emergency Patient Transport or NEPTS) helps vulnerable and unwell people to get to their hospital appointments and treatment.

The Prehospital Emergency Research Unit is the main contact with MediWales. It is the Research & Innovation arm of the Welsh Ambulance Service and delivers trials and develops innovations in prehospital care.